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Chatbot Development

What if every enquiry got an instant, helpful answer?

Most visitors leave a site without ever asking their question. A chatbot catches them at the moment of interest, answers what it can, and collects the details your team needs to follow up, all while your people get on with real work.

We design each bot around the conversations you already have. We start from your real FAQs, map the questions that lead to a sale, and write replies in your tone of voice. When someone needs a person, the chat passes to your team with the full context, so nobody repeats themselves.

What it can do

What your chatbot can do

Start with one job and add more as it proves itself.

01

Answer FAQs instantly

Hours, services, pricing guidance and location, answered the moment someone asks.

  • Hours
  • Services
  • Location
02

Qualify leads

Ask the right questions, score the answers and pass only warm leads to sales.

  • Smart questions
  • Lead scoring
  • Warm handover
03

Work on WhatsApp

Meet customers where they already chat, with templates and automated follow-ups.

  • Templates
  • Follow-ups
  • Quick replies
04

Book calls & appointments

Connect to your calendar so visitors choose a slot without a phone call.

  • Calendar sync
  • Slot picker
  • Reminders
05

Sync with your CRM

New contacts and chat history land in the tools your team already uses.

  • Contacts
  • Chat history
  • Tags
06

Hand off to humans

Complex or sensitive chats move to a teammate with full context attached.

  • Full context
  • Team inbox
  • Safe fallback
Live demo

Try the demo bot

Chat in English, Hindi or Marathi, on the website or on WhatsApp. Ask a question, browse services, book a call or ask for a human, and watch the lead card fill in on the right, just as your team would see it.

360 Assistantonline · replies instantly

Demo only. Your real bot is trained on your own content, tone and calendar.

Our process

How we work

We build bots the way good support teams work: listen first, then automate.

  1. Map conversations

    We review your real enquiries and pick the questions worth automating first.

    You getA map of top questions
  2. Write the flows

    Replies, buttons and fallbacks written in your voice, ready for your approval.

    You getApproved scripts
  3. Connect tools

    WhatsApp, website widget, CRM, email and calendar wired in.

    You getIntegrations switched on
  4. Test with your team

    We try awkward questions and edge cases before any customer sees the bot.

    You getA tested, signed-off bot
  5. Launch & improve

    We review real chats and refine answers so the bot gets smarter each month.

    You getRegular chat reviews

“A chatbot should sound like your best front-desk person, patient, clear, and honest about when to call a human.”

The 360 Digital build principle

Our expertise

Website Chat Widgets WhatsApp Chatbots Lead Qualification Flows Appointment Booking CRM & Calendar Integration Multilingual Replies Chat Analytics

Why choose 360 Digital?

A bot only helps if people trust it. Ours are scripted around your real customer questions, tested before launch and handed over with a clear path to a human, so automation adds to your service instead of getting in its way.

Talk to us today >
Always on
Visitors get an answer at any hour, including nights and weekends.
Sounds like you
Tone and wording follow your brand, not a robotic script.
Books for you
Calls and appointments land straight in your calendar.
Hands off cleanly
Humans take over with the whole chat in front of them.
Shows what people ask
Chat logs reveal the questions your site should answer better.

Full-service, end to end

Four disciplines, one 360 Digital team

Everything a growth partner should cover

Four disciplines under one roof — pick a single service or lean on all four without briefing a second vendor.

  • Research & UX Design
  • Website Designing
  • Mobile Responsive Design
  • CMS Implementation
  • E-Commerce
  • Digital Platform Integration
  • Content Strategy
  • Publishing Plans
  • Content Writing
  • Video Production
  • Games
  • Interactive Content Production
  • Chatbot DevelopmentThis page
  • Digital Advertising
  • Analytics
  • Email Marketing
  • SEO & Search Marketing
  • Social Media
  • PPC Management
  • Digital Roadmap
  • Digital Audit
  • Digital Strategy

Want a chatbot that actually brings in leads?